Your details stay connected to your enquiry.

What we collect

When you use an enquiry form, we receive the details you enter, such as your name, phone number, email address, organisation, delivery town, requested product and message.

How it is used

We use those details to answer you, prepare a quote, arrange a site visit or delivery, and maintain the business record of that conversation. Enquiries are kept only for as long as needed for those operational and legal purposes.

Services that process website data

• Cloudflare Turnstile performs the form security check and may process network, device and IP information needed to detect bots.
• Resend transmits the enquiry as an email to Matrix Writing Idea.
• Vercel hosts the website. Vercel Speed Insights measures website performance and aggregate usage; it does not receive the form fields from our application.
• Google Analytics measures how the site is used — pages viewed, approximate location, device and browser. It sets its own cookies in your browser on every page. We use it only to understand which products and pages people look for; we do not use it for advertising, and advertising and remarketing requests are blocked by this site’s content security policy.
• Google Maps loads only after you choose to view the embedded map. Google then receives the normal connection information from your browser.

Your browser

The text-size control stores your selected size in local storage on your device. The site does not use that preference to identify you. Following a WhatsApp, email, phone or map link may place you under that provider’s own privacy terms.

Questions or deletion requests

To ask what enquiry information we hold or request deletion, email matrixwritingidea@gmail.com. You can also use the details on our contact page.